General information

If you receive a payment for selling goods or services that is later refunded or invalidated for any reason, you are responsible for the full amount of the payment sent to you plus any fees (including any applicable chargeback fee). Whenever a transaction is refunded or otherwise reversed, Grink will refund or reverse the transaction from your Grink account. If a currency conversion is necessary (for example if the balance in your Balance Account or your business account for a particular currency is insufficient to cover the amount of a refund or reversal, or if the buyer paid in a different currency), Grink will perform a currency conversion in order to refund or reverse the transaction. Grink’s transaction exchange rate (including our currency conversion spread) at the time the refund or reversal is processed will be used.

If you refund a transaction, we’ll retain the fees you paid.

Payments that are invalidated and reversed

Payments to you may be invalidated and reversed by Grink if:

• Your buyer pursues a chargeback related to a card-funded transaction and the transaction is not eligible for **our seller protection** program. The card issuer, not Grink, determines whether a buyer is successful when they pursue a chargeback related to a card-funded transaction.
• You do not fulfill the transaction as promised or you cannot provide proof of shipment or proof of delivery when required.
• Our investigation of a bank reversal made by a buyer or the buyer’s bank finds that the transaction was fraudulent.
• Grink sent the payment to you in error.
• The payment was unauthorized
• You received the payment for activities that violated this user agreement or any other agreement between you and Grink.

When you receive a payment, you are liable to Grink for the full amount of the payment sent to you plus any fees if the payment is later invalidated or reversed for any reason. If the buyer paid in another currency, the full amount of that payment may be calculated in that currency, using the Grink transaction exchange rate (including our currency conversion spread) that applies at the time the refund or reversal is processed. If the balance in your Balance Account or business account doesn’t cover the payment amount due plus the fees, we may use any of the payment methods linked to your Grink account to cover the amount due. If the payment methods linked to your Grink account don’t cover the amount due, this will result in a negative balance. A negative balance represents an amount that you owe to us, and, in this situation, you must immediately add funds to your balance to resolve it. If you don’t, Grink may:

• engage in collection efforts to recover the amount due from you;
• place a limitation or take other action on your Grink account as outlined in our terms of service

Chargeback fees

For transactions that are not processed either through a buyer’s Grink account, and where the buyer pursues a chargeback for the transaction with their card issuer, then Grink will charge you a $20 chargeback fee for facilitating the chargeback process. This fee with apply regardless of whether the buyer is successful in pursuing the chargeback with the card issuer.

The applicable chargeback fee will be deducted from your Switch account. The chargeback fee is applied as a $20 fee.