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Switch Consumer Deposit Account Program

Last updated: November 14, 2024

The following Thread Bank Consumer Deposit Account Agreement Disclosures (the “Disclosures”) apply to the demand deposit account (the “Account”) issued by Thread Bank (the “Bank”), member of the Federal Deposit Insurance Corporation (“FDIC”) and chartered under the laws of the State of Tennessee. These Disclosures are incorporated by reference into the Thread Bank Consumer Deposit Account Agreement (the “Agreement”) and Thread Bank Consumer Visa Debit Cardholder Agreement (the “Cardholder Agreement”). Grink Inc. dba Switch (“Program Partner”) is responsible for assisting the Bank with the administration of the Switch Consumer Deposit Account Program (the “Program”). Capitalized terms not otherwise defined herein are ascribed the same meaning as set forth in the Agreement.

1.1 How to Contact Us

For most matters, you should email us at [email protected] or contact us or via phone at 1-847-212-8777. Call center support is available from 9am-5pm Pacific Time. You may also contact us through the Switch Mobile App via the help icon “?” on the home screen. The Program Partner’s website is available at https://www.joinswitch.co/.

For questions or concerns about any debit card-related transactions, including, but not limited to: (i) if your debit card, debit card number, or PIN is lost, stolen, or misplaced; (ii) the fraud alerts program or support or (iii) if you would like us to stop a recurring debit to your debit card, please contact us at 1-833-852-1519.

For questions or concerns about any non-card transactions, including, but not limited to: (i) suspected errors or unauthorized EFTs; or (ii) if you would like to place a stop payment request for preauthorized transfers, please contact us at [email protected] or via the Switch Online Banking Application.

If applicable, for questions or concerns about adding and/or deleting Authorized Users; checking your current interest rate; substitute checks or check standards; or closing your Account, please contact us at [email protected] or via the Switch Online Banking Application.

For questions or concerns about updating your name, address, or other contact information; identity theft; reporting account takeover; checking the status of a transaction; or providing instructions regarding a transaction, such as direct deposits and other incoming ACH transactions, please contact us at [email protected].

1.2 Account Types and Tiers

We offer three (3) types of Account Tiers: Tier 1, Tier 2, and Tier 3.

When you open an Account, you will automatically be placed in Tier 1. You may be upgraded to Tier 2 or Tier 3 upon request, and at our sole discretion, based on various factors, such as account history, account age and time on platform, referral and/or signup method, relationship to the company, and relationship to other users. If your tier is reassigned, we will inform you. Advance notice of tier reassignment will be provided as required by law.

The Tier that you are placed in may affect your transaction limitations as set forth in this Agreement. Unless otherwise stated in this Agreement, all terms contained in this Agreement apply equally to all Tiers.

1.3 Paperless Account

To open an Account, you must agree to go “paperless.” This means that you must (a) provide us with and continue to maintain a valid email address and (b) accept electronic delivery of all communications that we need or decide to send you in connection with your Account by agreeing to the ESIGN Consent Document, available at https://www.notion.so/e608b165068a4676b1daf3b6f7dc789e.

1.4 Joint Account Applicability

Your Account does not allow joint ownership.

1.5 How To Open an Account