Last updated: November 5, 2024
Please read this Thread Bank Consumer VISA Debit Cardholder Agreement (the “Cardholder Agreement”) carefully and retain it for your future reference. This Cardholder Agreement applies to the VISA Debit Card(s) (singularly or collectively, the “Card”) issued to you by Thread Bank, (the “Bank”) in connection with the Program specified in the Consumer Deposit Account Agreement Disclosures (“Disclosures”). The Bank is a member of the Federal Deposit Insurance Corporation (“FDIC”) chartered under the laws of the State of Tennessee. The Program Partner, as defined in the Disclosures, is the company responsible for assisting the Bank with the administration of your Card on behalf of the Bank.
The terms and conditions of this Cardholder Agreement apply to all Cards issued to you by Bank, all replacement Cards that Bank may issue to you from time to time at our option, and all transactions resulting from any use of a Card, Card number, and/or 4-digit personal identification number (“PIN”), including through an automated teller machine (“ATM”), a point-of-sale (“POS”) device, online, or any other use of a Card or Card number, whether electronic or otherwise. Upon receipt of a Card, you or the authorized user should sign the signature panel.
Please read this Cardholder Agreement carefully and keep it for your records. You do not need to sign this Cardholder Agreement. This Cardholder Agreement becomes effective when you accept, activate, sign, or use a Card or allow it to be used or, if this Cardholder Agreement is provided to you to replace a previous agreement governing your Card, as set forth in Section 9.
You agree to be responsible for all uses of a Card, Card number, or PIN. The agreement you make with us, and the rights and obligations we both have, are governed by and will be interpreted according to Tennessee and federal law. This Cardholder Agreement, together with other agreements or disclosures you may receive from us in connection with your consumer deposit account(s) with Bank ("Account(s)"), such as the Thread Bank Consumer Deposit Account Agreement (“Account Agreement”) and the Disclosures, establish our and your rights and obligations with respect to the Account(s) and Card(s). Terms used in this Cardholder Agreement but not defined have the meaning given in the applicable Account Agreement. To the extent any of the provisions in those documents are inconsistent with the information in this Cardholder Agreement, this Cardholder Agreement will govern with respect to any Card and with respect to transactions made with any Card, Card number, and/or PIN.
When you see the words “we,” “us,” or “our” in this Cardholder Agreement, it refers to Bank and any of Bank’s affiliates, successors, or assignees. When you see the words “you,” “your,” or "Cardholder" in this Cardholder Agreement, it refers to you, the owner of the Account, all joint account owners, and any individual that has been authorized to use your Card, Card number, and/or PIN, including any person in whose name you have requested a Card be issued. When you see the word “person,” it includes both natural persons and legal entities. When you see references to a Card (including the use of or authorization to use a Card), it includes the Card, Card number, and PIN.
You authorize us to pay from your Account(s) the total amount of all transactions originated by use of a Card. You also agree that the use of a Card described in this Cardholder Agreement is subject to the rules, regulations and fees governing each Account(s) that is accessed by such Card, including Bank's right of set-off.
1 Activating the Card and Setting a PIN
1.1 Card Activation
Each Card requires activation before you may use it. You may activate a Card by calling the number provided in the “How to Contact Us” section of the Disclosures. Your activation and use of a Card mean that you agree to the terms and conditions described in this Cardholder Agreement.
If you do not want to activate a Card, you should destroy the Card by cutting it and then dispose of it. 1.2 Personal Identification Number (PIN)
Each Cardholder will be required to select a PIN prior to using a Card for the first time. The 4-digit numerical PIN is for security purposes. The PIN represents your signature authorizing transactions made using a Card, identifies the bearer of the Card, and serves to validate and authenticate the directions given to complete Card transactions.
YOU ARE RESPONSIBLE FOR SAFEKEEPING YOUR PIN. YOU MUST TAKE ALL REASONABLE PRECAUTIONS SO NO ONE ELSE LEARNS YOUR PIN. YOU MUST NOT DISCLOSE OR OTHERWISE MAKE YOUR PIN AVAILABLE TO ANYONE NOT AUTHORIZED TO USE YOUR CARD AND YOUR ACCOUNT(S). You agree that by disclosing your PIN to someone, you are authorizing them to use your Card in the same manner that you can use your Card.
You are liable for all unauthorized transactions until such time that you send proper notification to Bank and Bank acknowledges receipt of such notice of unauthorized use in the manner set forth herein.
Your PIN should NOT be written on your Card, kept in the same wallet or place as your Card, or kept anywhere it is available to others for use.
1.3 Responsibilities
You assume personal responsibility for all transactions, fees, and charges arising from the use of a Card whether such use is with an ATM, banking terminal, POS device, online transaction authorization, electronic funds transfer authorization, or any other device, authorization, or means of access.
If you have authorized a person to use a Card in any manner, that authorization shall be deemed to include the authorization to make withdrawals and transfer funds from the Account to which the Card is linked, and such authorization shall be deemed to continue until you have taken all steps necessary to revoke it by preventing such use by that person, including notifying them that they are no longer authorized to use your Card and informing us as set forth in the following paragraph.
If you have authorized a person to use your Card, your authorization shall be considered by us to be unlimited in amount and manner and will be effective until the following takes place: (a) you notify us in writing that you have revoked the authorization and have taken all necessary steps to revoke it; and (b) we have had reasonable opportunity and time to act on such notification. Your written request to revoke such authorization will result in the affected Card being closed/canceled within three (3) business days after we receive your written notice. You will be responsible for all transactions and authorizations made with the Card until that time. These procedures apply to any authorization for use of your Card, whether a Card has been issued to the user or temporary use of or access to a Card has been given to the user.
To the greatest extent permitted by applicable law, you agree to pay us on demand for all purchases made, services rendered, and cash advances made by or to any person using the Card, including all fees and charges assessed by Bank or any third party. You further authorize us to transfer funds in your Account(s) to the accounts of third parties you or any other Cardholder may designate using our services. Except as specifically prohibited by law or regulation, you hereby waive as against us and our service providers all of your and your Cardholders’ claims, defenses, rights, and offsets now or hereafter existing against any merchant or other payee for services or merchandise acquired with the Card.