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Thread Bank Business VISA Debit Cardholder Agreement

Last updated: November 5, 2024

Please read this Thread Bank Business VISA Debit Cardholder Agreement (the “Cardholder Agreement”)  carefully and retain it for your future reference. This Cardholder Agreement applies to the VISA Debit  Card(s) (singularly or collectively, the “Card”) issued to you by Thread Bank, (the “Bank”) in connection  with the Program specified in the Business Deposit Account Agreement Disclosures (“Disclosures”). The  Bank is a member of the Federal Deposit Insurance Corporation (“FDIC”) chartered under the laws of the  State of Tennessee. The Program Partner, as defined in the Disclosures, is the company responsible for  assisting the Bank with the administration of your Card on behalf of the Bank.

The terms and conditions of this Cardholder Agreement apply to all Cards issued to you by Bank, all  replacement Cards that Bank may issue to you from time to time at our option, and all transactions  resulting from any use of a Card, Card number, and/or 4-digit personal identification number (“PIN”),  including through an automated teller machine (“ATM”), a point-of-sale (“POS”) device, online, or any  other use of a Card or Card number, whether electronic or otherwise. Upon receipt of a Card, you or the  authorized user should sign the signature panel.

Please read this Cardholder Agreement carefully and keep it for your records. You do not need to sign  this Cardholder Agreement. This Cardholder Agreement becomes effective when you accept, activate,  sign, or use a Card or allow it to be used or, if this Cardholder Agreement is provided to you to replace a  previous agreement governing your Card, as set forth in Section 9.

You agree to be responsible for all uses of a Card, Card number, or PIN. The agreement you make with  us, and the rights and obligations we both have, are governed by and will be interpreted according to  Tennessee and federal law. This Cardholder Agreement, together with other agreements or disclosures  you may receive from us in connection with your business deposit account(s) with Bank ("Account(s)"),  such as the Thread Bank Business Deposit Account Agreement (“Account Agreement”), and the  Disclosures, establishes our and your rights and obligations with respect to the Account(s) and Card(s).  Terms used in this Cardholder Agreement but not defined have the meaning given in the applicable  Account Agreement. To the extent any of the provisions in those documents are inconsistent with the  information in this Cardholder Agreement, this Cardholder Agreement will govern with respect to any  Card and with respect to transactions made with any Card, Card number, and/or PIN.

When you see the words “we,” “us,” or “our” in this Cardholder Agreement, it refers to Bank and any of  Bank’s affiliates, successors, or assignees. When you see the words “you,” “your,” or "Cardholder" in this  Cardholder Agreement, it refers to you, the owner of the Account, all joint account owners, and any  officer, agent, employee, representative, or other person that has been authorized to use your Card,  Card number, and/or PIN, including any person in whose name you have requested a Card be issued.  When you see the word “person,” it includes both natural persons and legal entities. When you see  references to a Card (including the use of or authorization to use a Card), it includes the Card, Card  number, and PIN.

You authorize us to pay from your Account(s) the total amount of all transactions originated by use of a  Card. You also agree that the use of a Card described in this Cardholder Agreement is subject to the  rules, regulations and fees governing each Account(s) that is accessed by such Card, including Bank's  right of set-off.

1 Activating the Card and Setting a PIN

1.1 Card Activation

Each Card requires activation before you may use it. You may activate a Card by calling the number  provided in the “How to Contact Us” section of the Disclosures. Your activation and use of a Card mean  that you agree to the terms and conditions described in this Cardholder Agreement.

If you do not want to activate a Card, you should destroy the Card by cutting it and then dispose of it.  1.2 Personal Identification Number (PIN)

You or your authorized agents or representatives will be required to select a PIN prior to using a Card for  the first time. The 4-digit numerical PIN is for security purposes. The PIN represents your signature  authorizing transactions made using a Card, identifies the bearer of the Card, and serves to validate and  authenticate the directions given to complete Card transactions.

YOU ARE RESPONSIBLE FOR SAFEKEEPING YOUR PIN. YOU MUST TAKE ALL REASONABLE PRECAUTIONS  SO NO ONE ELSE LEARNS YOUR PIN. YOU MUST NOT DISCLOSE OR OTHERWISE MAKE YOUR PIN  AVAILABLE TO ANYONE NOT AUTHORIZED TO USE YOUR CARD AND YOUR ACCOUNT(S). You agree that by disclosing your PIN to someone, you are authorizing them to use your Card in the same manner that  you can use your Card.

You are liable for all unauthorized transactions until such time that you send proper notification to Bank  and Bank acknowledges receipt of such notice of unauthorized use in the manner set forth herein.

Your PIN should NOT be written on your Card, kept in the same wallet or place as your Card, or kept  anywhere it is available to others for use.

1.3 Responsibilities

You assume personal responsibility for all transactions, fees, and charges arising from the use of a Card  whether such use is with an ATM, banking terminal, POS device, online transaction authorization,  electronic funds transfer authorization, or any other device, authorization, or means of access.